Shipping Policy

At Amsterdam Art. Co, we strive to provide a seamless and reliable shipping experience for our customers. Below are the details regarding our shipping policies, including timelines, costs for all orders worldwide.

Free Shipping: based on Delivered at Place INCOTERMS

International airfreight rate is included in the order pricing, so you don’t have to do additional calculation at the checkout. For large quantity, please contact us at support@amsterdamart.co to get wholesale prices and choose the best shipping option that suits you.

Timelines

Below is the standard time frame to receive your orders in the listed countries excluding the peak seasons normally starting from September to December of each year.

Region	Estimated Delivery	Shipping Cost
AU, NZ:	7-10 business days	Free
US, CA:	7-14 business days	Free
EU:	12-18 business days	Free
Rest of the World	14-21 business days	Free

**Customs and Duties** for WHOLESALE ONLY : any applicable customs fees, duties, or taxes are the responsibility of the customer. These are not included in our shipping rates and may be charged by your local customs office. We always assist our customers in clearing your orders with your local customs office when there is such a need.

**Tracking**: International orders come with a tracking number to monitor the progress of your delivery.

While we do our best to ensure timely dispatch, unforeseen circumstances such as weather events, customs delays, or delivery issues may cause delays for the customer to receive goods. We are not responsible for such delays but will assist in resolving any shipping-related issues. We will also not bear the cost for the storage of goods at Courier’s warehouse over the limited period, which is normally one month after goods return to the Courier’s warehouse as the result of multiple failures of delivery.

Damaged or Lost Packages

Remake
Remake because of damages in transit

In the event of damaged orders, please provide evidence within 48 hours including clear photos of the damaged package(s) and the product(s) to support@amsterdamart.co to commence the damage claim and remake process. All orders are attached with label of reminder below.

Remake because of unsatisfaction of product/product defect

If your order is received with possible workmanship faults, please also provide clear photo within 7 days to support@amsterdamart.co we will replace without any charge if we accept the claim.

Refund
Refund because of damages in transit 

•  please provide evidence within 48 hours including clear photos of the damaged package(s) and the product(s) to support@amsterdamart.co to claim refund.
• Full refund as result of damages in transit if a remake is not desired. The refund process generally takes 7 days.

Changes to Shipping Policy
We reserve the right to update this shipping policy at any time.
For further questions or assistance with your order, feel free to contact us at:
support@amsterdamart.co.